Access Unlimited specialise in providing engineer scheduling systems. We have core Web based products which have been written in such a way that customising to meet your exact needs is straight forward. Using standard Microsoft tools such as .NET, SQL Server ensures ease of use and deployment. The system will:

• Scheduling Engineers against their Skills, Location and Job.
• Uses intergrated post code software for engineer and job tracking.
• Dynamically reschedules jobs as new jobs are entered, cancelled or altered.
• Give job costs against travel time. Therefore the lowest cost for a job will always be selected.
• Can have variable booking slots going as many months ahead as you wish.
• Can send text messages to your customers for example thanking them for their order, giving the date and time of visit, reminding them the day before of the next day's visit and advising them on the day that the engineer is on his way.
• Support PDA's via the web.
• Can customise the scheduling screen by end user reflecting the way certain jobs are handled.
• Produces job invoicing.
• Can interface to your exisiting finance systems.
• Has its own inventory system for the allocation of materials to jobs.
• Provides Management Reporting.
• Informs of service level agreement status.
• Warns when S.L.A's are likely to be exceeded.

Communications

Communicating with your customers and workforce are critical elements for an efficient and profitable business. Real time distribution of jobs and the collection of job completion details is achieved by:

• The use of the Web to communicate to PDA's
• Sending text messages automatically to customers and engineers advising of order status, engineer arrival times and completion details.

 

 

For more information please contact us